Supervises a front desk team that excels in delivering industry leading service to our guests. Responsible for motivating, coaching, training, evaluating and tracking development on an individual and team level.
The Assistant Front Desk Manager will assist the Front Desk Manager to ensure that at all times the Guest Services team is empowered to achieve these goals and establishes a reputation for prompt and industry leading service.
Assists the Front Desk Manager in overseeing and planning a balanced front desk schedule per voyage, taking into consideration proper coverage during the peak times and slow port afternoons
- Minimum one year front of house supervisory experience in a hotel, cruise line or hospitality industry related field preferred.
- Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office.
- Completion of high school, basic or vocational education equivalency preferred.
- Working knowledge of US cash handling procedures and foreign exchange required.