Responsible for leading and motivating Onboard Revenue Managers (Shore Excursions, Casino, Retail, Communications, Spa, Fine Arts, Photo/Video), Future Cruise Sales, and Captain Circle Host while fostering a sales and data-driven culture.
Champions the use of Ocean guest experience tools to drive more significant onboard revenue and guest satisfaction performance. Promotes awareness and adoption of MedallionNet, Ocean Casino, Ocean Now, and utilizes GuestView and Celebrations data in support of improved guest personalization, engagement, and revenue.
- Personable and robust communicator with outstanding written communication skills.
- Organized, detail-oriented, and accurate with strong executive management skills.
- Data-driven and analytically oriented.
- Has a passion to be successful.
- Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.