Job Responsibilities:

• Provides IT systems support, maintenance, monitoring, and software/equipment updates always to maintain optimal system performance and uptime.
• Assists the IT Officer to ensure security updates and anti-virus programs are kept current on Company-provided hardware and that appropriate user access and restrictions are maintained.
• Effectively assists in monitoring daily backup processes to ensure integrity and aids with restores as necessary.
• Accurately updates current inventory documentation of IT equipment on board as necessary, and ensures sufficient working spares are in stock.
• Effectively assists the IT Officer in shipping and receiving company IT hardware per IT guidelines for proper tracking.
• Assists in ensuring Company IT equipment is deployed as directed or securely stored and maintained in working order.
• Regularly performs maintenance on IT equipment and Data Center equipment racks on time, and makes necessary repairs to equipment as directed by the IT Officer.
• Always provides IT systems support per Service Level Agreement expectations and escalates to the IT Officer as necessary.
• Always responds to support requests promptly, prioritizing requests as directed by the IT Officer.
• ●         Provides assistance and training for IT systems as needed.
• All duties must be completed following the company Core Values and all aspects of the Service Essentials program.

Qualifications:

• Minimum 2 years experience in a similar position, supporting a network of users.
• Degree in Computer Science or related field.
• Ability to communicate verbally and in written format, effectively in English.
• Ability to work under pressure, maintaining a positive attitude at all times.
• Technical writing skills to accurately communicate with 2nd level support and document systems as required.