IT Assistant

As an Assistant IT Officer, you will assist the IT Officer in ensuring the designated job duties are always completed correctly and promptly according to our company standards, policies and procedures.

Position Highlights

  • At least two years’ related experience in areas of user support within a medium-sized LAN (ship’s expertise is highly preferred).
  • Thorough knowledge of computer systems.
  • Experience troubleshooting PC hardware, software applications, and network connectivity.
  • Good English

Job Responsibilities:

  • Provides IT systems support, maintenance, monitoring, and software/equipment updates always to maintain optimal system performance and uptime.
  • Assists the IT Officer to ensure security updates and anti-virus programs are kept current on Company-provided hardware and that appropriate user access and restrictions are maintained.
  • Effectively assists in monitoring daily backup processes to ensure integrity and aids with restores as necessary.
  • Accurately updates current inventory documentation of IT equipment on board as necessary, and ensures sufficient working spares are in stock.
  • Effectively assists the IT Officer in shipping and receiving company IT hardware per IT guidelines for proper tracking.
  • Assists in ensuring Company IT equipment is deployed as directed or securely stored and maintained in working order.
  • Regularly performs maintenance on IT equipment and Data Center equipment racks on time, and makes necessary repairs to equipment as directed by the IT Officer.
  • Always provides IT systems support per Service Level Agreement expectations and escalates to the IT Officer as necessary.
  • Always responds to support requests promptly, prioritizing requests as directed by the IT Officer.
  • ●         Provides assistance and training for IT systems as needed.
  • All duties must be completed following the company Core Values and all aspects of the Service Essentials program.


  • Minimum 2 years experience in a similar position, supporting a network of users.
  • Degree in Computer Science or related field.
  • Ability to communicate verbally and in written format, effectively in English.
  • Ability to work under pressure, maintaining a positive attitude at all times.
  • Technical writing skills to accurately communicate with 2nd level support and document systems as required.