Junior Stateroom Steward

It is the person responsible for providing the highest level of service, cleaning, sanitation and maintenance for the passenger's room as designated by the supervisor and in accordance with company policies.

Mandatory requirements

  • Minimum 1 year of experience cleaning rooms in 4/5 star hotels or on board in crew areas
  • Advanced English exclusive.

Job Responsibilities:

  • Consistently exceeds the Housekeeping specific targets and other key result areas reducing friction points and avoiding negative surprises. 
  • Embraces and utilizes Princess MedallionClass products, services and applications.
  • Is accountable and takes ownership of a consistent product delivery and correctly applies the Service Excellence philosophy.
  • Responsible for guest satisfaction and collaborates with other onboard teammates to provide an outstanding guest experience.
  • Maintains the Company鈥檚 standard of housekeeping, sanitation and maintenance accordance to HESS protocols.
  • Prepares and consistently maintains a clean and sanitized, welcoming, and personalized room experience for our officers in accordance to brand standards.  
  • Anticipates and takes ownership of our officer needs and requests. Takes ownership of maintenance issues and follows-up for timely resolution.
  • Supports the Stateroom Stewards with various tasks such as linen/supplies delivery, stateroom cleaning and sanitization, transfer of dirty linen or trash from decks to the laundry/incinerator room, etc.
  • Actively learns and is knowledgeable to answer questions on product, policy, demographic, itinerary, and port information. 
  • Responsibly uses consumable items, staterooms supplies, linen, and cleaning chemicals avoiding unnecessary waste.
  • Maintains assigned equipment clean and in good condition, avoiding misuse and unjustifiable wear and tear.
  • Embraces an inclusive and diverse culture, instills our Shared Purpose, Core Values and CRUISE service essentials.
  • Shares best practices and efficiencies with the Rooms Division leadership team and colleagues.
  • Embraces Company updates and strategies to deliver on our guest experience commitment.
  • Confidently performs General Emergency Procedure鈥檚 and duties with a sense of urgency as directed by HESS.
  • Follows appropriate procedures for the correct handling and sorting of garbage, bio-hazardous and sharps waste as indicated in the Stateroom Steward Training Manual.
  • Collaborate with persons in charge to create a safe and compliant environment while fostering a commitment to Operation Oceans Alive.
  • Complies with company expectations and standards, including HESS policies.
  • Maintains current, accurate knowledge of public health standards and ensures their ship is in continuous compliance with all hotel related public health policies. 
  • Promptly helps coordinate onboard resources to respond to outbreak situations that necessitate increased sanitation levels.

Qualifications:

  • Full understanding of Public Health and Environmental requirements relating to public areas.
  • Must have a complete command of the English language.
  • One year鈥檚 experience in a comparable hospitality establishment and servicing Officers’ cabins.
  • Full understanding of Public Health and Environmental requirements relating to cabin service.

4 stepsBoarding process

If you’re from Argentina, Brazil, Chile, Colombia, Ecuador, Nicaragua, Peru, Uruguay, Venezuela, or have permanent residency in any of these countries, follow the 4 steps below.

Step 1

Application

Step 2

Interview

Step3

Pre Boarding

Step 4

Boarding

Step 1

Aplication

Make a thorough registration! The first filter is through the form and CV, ensure it鈥檚 as comprehensive as possible. When filling out your details, provide your previous experiences, company, activity, position, and dates of the same. Bear in mind that the most recent experiences are the most relevant (last 2 years).

  • It鈥檚 not necessary for you to apply to more than one position.
  • Make sure to check available vacancies and their requirements.

Some recommendations for a complete CV:

  • CV in format (Word or PDF)
  • Full name as it appears on your passport or ID
  • CV in English
  • Previous job positions with work responsibilities
  • Employment dates in chronological order (month and year of start and end in the position, from most recent to oldest)

Step 2

Interview

Upon receiving your application, based on your experience and training, if you qualify for any of the available vacancies, you will receive an email where you can choose a date and time for an interview with Selection Partners.
  • The interview will be conducted in English
  • You will be evaluated for all the vacancies and companies available at the time.
  • There is no need to apply for more than one position.
  • Some positions require a second interview with the cruise company. If so, you will have a second interview with the head office recruiters who will decide on your hiring.
NOTE! It’s possible that at the time of receiving your application, the vacancies have been filled or there are other candidates with a more suitable profile for the position. If so, you will need to keep an eye out for new opportunities. Some positions require a second interview with the cruise company. If so, you will have a second interview with the head office recruiters who will decide on your hiring. Once approved for the role
  • You will receive the job offer specifying the position on board, salary, and contract duration
  • You will be informed in detail about the hiring conditions, such as airfare costs (mostly covered by the cruise companies) or other expenses related to boarding.
  • After your confirmation, you will need to send reference letters, complete an online English test, and attend an informational conference via Skype.

Step 3

Interview

Upon receiving your application, based on your experience and training, if you qualify for any of the available vacancies, you will receive an email where you can choose a date and time for an interview with Selection Partners.
  • The interview will be conducted in English
  • You will be evaluated for all the vacancies and companies available at the time.
  • There is no need to apply for more than one position.
  • Some positions require a second interview with the cruise company. If so, you will have a second interview with the head office recruiters who will decide on your hiring.
NOTE! It’s possible that at the time of receiving your application, the vacancies have been filled or there are other candidates with a more suitable profile for the position. If so, you will need to keep an eye out for new opportunities. Some positions require a second interview with the cruise company. If so, you will have a second interview with the head office recruiters who will decide on your hiring. Once approved for the role
  • You will receive the job offer specifying the position on board, salary, and contract duration
  • You will be informed in detail about the hiring conditions, such as airfare costs (mostly covered by the cruise companies) or other expenses related to boarding.
  • After your confirmation, you will need to send reference letters, complete an online English test, and attend an informational conference via Skype.

Pre-boarding

Upon completing the previous stage, you will be directed to the embarkation department, entered into the system of each cruise company, and will start the necessary documentation process (visas, medical exams, criminal records, and other certifications or documents as required by each company).

You will be awaiting an embarkation date which will occur within 3 to 5 months after completing the aforementioned documentation.

In the event that you decide not to proceed with the process, the vacancy will be offered to another candidate, and if you wish to resume later on, you will need to start the process from the beginning.

Step 4

Interview

Upon receiving your application, based on your experience and training, if you qualify for any of the available vacancies, you will receive an email where you can choose a date and time for an interview with Selection Partners.
  • The interview will be conducted in English
  • You will be evaluated for all the vacancies and companies available at the time.
  • There is no need to apply for more than one position.
  • Some positions require a second interview with the cruise company. If so, you will have a second interview with the head office recruiters who will decide on your hiring.
NOTE! It’s possible that at the time of receiving your application, the vacancies have been filled or there are other candidates with a more suitable profile for the position. If so, you will need to keep an eye out for new opportunities. Some positions require a second interview with the cruise company. If so, you will have a second interview with the head office recruiters who will decide on your hiring. Once approved for the role
  • You will receive the job offer specifying the position on board, salary, and contract duration
  • You will be informed in detail about the hiring conditions, such as airfare costs (mostly covered by the cruise companies) or other expenses related to boarding.
  • After your confirmation, you will need to send reference letters, complete an online English test, and attend an informational conference via Skype.

Boarding

The cruise company will assign a boarding date. At this time, you will receive the documents you need to sign. Most companies cover flights, although in certain specific cases you will have to buy your one-way ticket. Your Selection Partners boarding administrator will provide you with all the necessary info such as your flight specifications, details of your boarding, emergency contacts and transport contacts, hotel details, and everything required for you to board safely.

Paso 1

Aplication

Make a thorough registration! The first filter is through the form and CV, ensure it鈥檚 as comprehensive as possible. When filling out your details, provide your previous experiences, company, activity, position, and dates of the same. Bear in mind that the most recent experiences are the most relevant (last 2 years).

  • It鈥檚 not necessary for you to apply to more than one position.
  • Make sure to check available vacancies and their requirements.

Some recommendations for a complete CV:

  • CV in format (Word or PDF)
  • Full name as it appears on your passport or ID
  • CV in English
  • Previous job positions with work responsibilities
  • Employment dates in chronological order (month and year of start and end in the position, from most recent to oldest)

Paso 2

Interview

Upon receiving your application, based on your experience and training, if you qualify for any of the available vacancies, you will receive an email where you can choose a date and time for an interview with Selection Partners.
  • The interview will be conducted in English
  • You will be evaluated for all the vacancies and companies available at the time.
  • There is no need to apply for more than one position.
  • Some positions require a second interview with the cruise company. If so, you will have a second interview with the head office recruiters who will decide on your hiring.
NOTE! It’s possible that at the time of receiving your application, the vacancies have been filled or there are other candidates with a more suitable profile for the position. If so, you will need to keep an eye out for new opportunities. Some positions require a second interview with the cruise company. If so, you will have a second interview with the head office recruiters who will decide on your hiring. Once approved for the role
  • You will receive the job offer specifying the position on board, salary, and contract duration
  • You will be informed in detail about the hiring conditions, such as airfare costs (mostly covered by the cruise companies) or other expenses related to boarding.
  • After your confirmation, you will need to send reference letters, complete an online English test, and attend an informational conference via Skype.

Paso 3

Interview

Upon receiving your application, based on your experience and training, if you qualify for any of the available vacancies, you will receive an email where you can choose a date and time for an interview with Selection Partners.
  • The interview will be conducted in English
  • You will be evaluated for all the vacancies and companies available at the time.
  • There is no need to apply for more than one position.
  • Some positions require a second interview with the cruise company. If so, you will have a second interview with the head office recruiters who will decide on your hiring.
NOTE! It’s possible that at the time of receiving your application, the vacancies have been filled or there are other candidates with a more suitable profile for the position. If so, you will need to keep an eye out for new opportunities. Some positions require a second interview with the cruise company. If so, you will have a second interview with the head office recruiters who will decide on your hiring. Once approved for the role
  • You will receive the job offer specifying the position on board, salary, and contract duration
  • You will be informed in detail about the hiring conditions, such as airfare costs (mostly covered by the cruise companies) or other expenses related to boarding.
  • After your confirmation, you will need to send reference letters, complete an online English test, and attend an informational conference via Skype.

Pre-boarding

Upon completing the previous stage, you will be directed to the embarkation department, entered into the system of each cruise company, and will start the necessary documentation process (visas, medical exams, criminal records, and other certifications or documents as required by each company).

You will be awaiting an embarkation date which will occur within 3 to 5 months after completing the aforementioned documentation.

In the event that you decide not to proceed with the process, the vacancy will be offered to another candidate, and if you wish to resume later on, you will need to start the process from the beginning.

Paso 4

Interview

Upon receiving your application, based on your experience and training, if you qualify for any of the available vacancies, you will receive an email where you can choose a date and time for an interview with Selection Partners.
  • The interview will be conducted in English
  • You will be evaluated for all the vacancies and companies available at the time.
  • There is no need to apply for more than one position.
  • Some positions require a second interview with the cruise company. If so, you will have a second interview with the head office recruiters who will decide on your hiring.
NOTE! It’s possible that at the time of receiving your application, the vacancies have been filled or there are other candidates with a more suitable profile for the position. If so, you will need to keep an eye out for new opportunities. Some positions require a second interview with the cruise company. If so, you will have a second interview with the head office recruiters who will decide on your hiring. Once approved for the role
  • You will receive the job offer specifying the position on board, salary, and contract duration
  • You will be informed in detail about the hiring conditions, such as airfare costs (mostly covered by the cruise companies) or other expenses related to boarding.
  • After your confirmation, you will need to send reference letters, complete an online English test, and attend an informational conference via Skype.

Boarding

The cruise company will assign a boarding date. At this time, you will receive the documents you need to sign. Most companies cover flights, although in certain specific cases you will have to buy your one-way ticket. Your Selection Partners boarding administrator will provide you with all the necessary info such as your flight specifications, details of your boarding, emergency contacts and transport contacts, hotel details, and everything required for you to board safely.