Junior Stateroom Steward

It is the person responsible for providing the highest level of service, cleaning, sanitation and maintenance for the passenger's room as designated by the supervisor and in accordance with company policies.

Position Highlights

  • Minimum 1 year of experience cleaning rooms in 4/5 star hotels or on board in crew areas
  • Advanced English exclusive.

Job Responsibilities:

  • Consistently exceeds the Housekeeping specific targets and other key result areas reducing friction points and avoiding negative surprises. 
  • Embraces and utilizes Princess MedallionClass products, services and applications.
  • Is accountable and takes ownership of a consistent product delivery and correctly applies the Service Excellence philosophy.
  • Responsible for guest satisfaction and collaborates with other onboard teammates to provide an outstanding guest experience.
  • Maintains the Company’s standard of housekeeping, sanitation and maintenance accordance to HESS protocols.
  • Prepares and consistently maintains a clean and sanitized, welcoming, and personalized room experience for our officers in accordance to brand standards.  
  • Anticipates and takes ownership of our officer needs and requests. Takes ownership of maintenance issues and follows-up for timely resolution.
  • Supports the Stateroom Stewards with various tasks such as linen/supplies delivery, stateroom cleaning and sanitization, transfer of dirty linen or trash from decks to the laundry/incinerator room, etc.
  • Actively learns and is knowledgeable to answer questions on product, policy, demographic, itinerary, and port information. 
  • Responsibly uses consumable items, staterooms supplies, linen, and cleaning chemicals avoiding unnecessary waste.
  • Maintains assigned equipment clean and in good condition, avoiding misuse and unjustifiable wear and tear.
  • Embraces an inclusive and diverse culture, instills our Shared Purpose, Core Values and CRUISE service essentials.
  • Shares best practices and efficiencies with the Rooms Division leadership team and colleagues.
  • Embraces Company updates and strategies to deliver on our guest experience commitment.
  • Confidently performs General Emergency Procedure’s and duties with a sense of urgency as directed by HESS.
  • Follows appropriate procedures for the correct handling and sorting of garbage, bio-hazardous and sharps waste as indicated in the Stateroom Steward Training Manual.
  • Collaborate with persons in charge to create a safe and compliant environment while fostering a commitment to Operation Oceans Alive.
  • Complies with company expectations and standards, including HESS policies.
  • Maintains current, accurate knowledge of public health standards and ensures their ship is in continuous compliance with all hotel related public health policies. 
  • Promptly helps coordinate onboard resources to respond to outbreak situations that necessitate increased sanitation levels.


  • Full understanding of Public Health and Environmental requirements relating to public areas.
  • Must have a complete command of the English language.
  • One year’s experience in a comparable hospitality establishment and servicing Officers’ cabins.
  • Full understanding of Public Health and Environmental requirements relating to cabin service.