Stateroom Steward

It is the person responsible for providing the highest level of service, cleaning, sanitation and maintenance for the passenger's room as designated by the supervisor and in accordance with company policies.

Position Highlights

  • Minimum 2 years of experience cleaning rooms in 4/5 star hotels or on board
  • Advanced English exclusive. Bilingual language management.

Job Responsibilities:

  • Consistently exceeds the Rooms Division specific targets and other key result areas reducing friction points and avoiding negative surprises. 
  • Embraces and utilizes Princess MedallionClass products, services and applications.
  • Is accountable and takes ownership of a consistent product delivery and correctly applies the Service Excellence philosophy.
  • Responsible for guest satisfaction, collaborates with other onboard teammates to provide an outstanding guest experience.
  • Maintains the Company’s standard of housekeeping, sanitation and maintenance accordance to HESS protocols.
  • Prepares and consistently maintains a clean and sanitized, welcoming, and personalized stateroom experience for our guests in accordance to brand standards.  
  • Owns their experience area and supports the development, implementation, and execution of initiatives in alignment with the Rooms Division leadership team. 
  • Anticipates and takes ownership of guest needs and requests. Takes ownership of maintenance issues and follows-up for timely resolution.
  • Actively learns and is knowledgeable to answer questions on product, policy, demographic, itinerary, and port information. 
  • Responsibly uses consumable items, staterooms supplies, linen, and cleaning chemicals avoiding unnecessary waste.
  • Maintains assigned equipment clean and in good condition, avoiding misuse and unjustifiable wear and tear.
  • Embraces an inclusive and diverse culture, instills our Shared Purpose, CRUISE service essentials. 
  • Shares best practices and efficiencies with the Rooms Division leadership team and colleagues.
  • Embraces Company updates and strategies to deliver on our guest experience commitment.
  • Confidently performs General Emergency Procedures and duties with a sense of urgency as directed by HESS.
  • Follows appropriate procedures for the correct handling and sorting of garbage, bio-hazardous and sharps waste as indicated in the Stateroom Steward Training Manual.
  • Collaborate with persons in charge to create a safe and compliant environment while fostering a commitment to Operation Oceans Alive.
  • Complies with company expectations and standards, including HESS policies.
  • Maintains current, accurate knowledge of Public health standards and ensures their ship is in continuous compliance with all hotel related public health policies. 
  • Promptly helps coordinate onboard resources to respond to outbreak situations that necessitate increased sanitation levels.


  • Full understanding of Public Health and Environmental requirements relating to stateroom service.
  • A command of the English language.
  • Two years’ experience servicing rooms in a comparable establishment.
  • Must successfully complete the Stateroom Steward Certification program.