Rooms Division Attendant / Hotel cleaner

Maintaining assigned areas at all times, both inside and outside, following the Company standards for housekeeping, sanitation, environmental commitment, and maintenance.

Position Highlights

  • At least 1 year of cleaning experience in hotels or other establishments
  • Advanced English exclusive.

Job Responsibilities:

  • Consistently exceeds the Housekeeping specific targets and other key result areas reducing friction points and avoiding negative surprises. 
  • Embraces and utilizes Princess MedallionClass products, services and applications to maximize the guest and teammate experience.
  • Is accountable and takes ownership of a consistent product delivery and correctly applies the Service Excellence philosophy.
  • Responsible for guest satisfaction, collaborates with other onboard teammates to provide an outstanding guest experience.
  • Maintains the Company’s standard of housekeeping, sanitation and maintenance accordance to HESS protocols.
  • Prepares and consistently maintains a clean, sanitized and welcoming guest and/or teammate public area, in accordance to brand standards.  
  • Anticipates and takes ownership of our guest needs and requests. Reports any maintenance issues and follows-up for timely resolution.
  • Promptly sets up locations for groups or crew activities, official inspections, Movies Under the Stars, and other special events as directed.
  • Supports other aspects of the Housekeeping operation such as but not limited to linen & supplies delivery, staterooms cleaning and sanitation, transfer of dirty linen or trash from decks to the laundry/incinerator room, luggage operation etc, as directed.
  • Actively learns and is knowledgeable to answer questions on product, policy, demographic, itinerary, and port information. 
  • Responsibly uses consumable items, linen, and cleaning chemicals avoiding unnecessary waste.
  • Maintains assigned equipment clean and in good condition, avoiding misuse and unjustifiable wear and tear.
  • Embraces an inclusive and diverse culture, instills our Shared Purpose, Core Values and CRUISE service essentials. 
  • Shares best practices and efficiencies with the Rooms Division leadership team and colleagues.
  • Embraces Company updates and strategies to deliver on our guest experience commitment.
  • Confidently performs General Emergency Procedure’s and duties with a sense of urgency as directed by HESS.
  • Follows appropriate procedures for the correct handling and sorting of garbage, bio-hazardous and sharps waste as indicated in the Stateroom Steward Training Manual.
  • Collaborate with persons in charge to create a safe and compliant environment while fostering a commitment to Operation Oceans Alive.
  • Complies with company expectations and standards, including HESS policies.
  • Maintains current, accurate knowledge of public health standards and ensures their ship is in continuous compliance with all hotel related public health policies. 
  • Promptly helps coordinate onboard resources to respond to outbreak situations that necessitate increased sanitation levels.
  • Confidently performs General Emergency Procedure’s and duties with a sense of urgency as directed by HESS.


  • Comprehension of Public Health and Environmental requirements relating to crew public areas.
  • Must have a command of the English language.