Sales and Service
- Utilise sales skills and develop fragrance and cosmetics product knowledge to ensure all sales targets are achieved and exceeded
- Deliver outstanding customer service at all times in line with company expectations
- Meet and greet all guests upon entry into store
- Ask open ended questions to identify guest needs
- Utilise add on selling and cross-selling to increase sales
- Always thank the guest and invite them to return
- Conduct makeovers, keep appointment book and run promotions
- Deliver seminars on all ranges of fragrance, cosmetics and skincare
- Take initiative in learning about new product ranges
- Provide feedback to Retail Manager on fast and slow selling lines
Merchandise and Deliveries
- Merchandise product ranges in line with company guidelines
- Maintain shop and window displays
- Keep shop floor fully replenished
- Housekeeping responsibilities to include but not limited to, vacuuming, dusting & polishing. Ensure a clean tidy store
- Maintain storerooms in line with company standards
- Assist in the delivery process of all merchandise, ensuring it is accurately checked off, SKU’d and priced
- Assist in accurate cycle and inventory counting
POS and Loss Prevention
- Accurately process sales through the POS system
- Adhere to loss prevention programme to minimise shrinkage
- Be aware and communicate any potential loss to management on board or Central Office LP department
Safety
- Punctual attendance of mandatory safety training and drills
- Adhere to all health, safety, security, environmental and company policies and procedures