Room Division Supervisor

Room Division Supervisor

As a Rooms Division Supervisor, you will be supporting the Rooms Division Manager in ensuring the designated job duties are always completed correctly and promptly according to our company standards, policies and procedures.

Mandatory requirements

  • Minimum 2 years of experience supervising cleaning area in 4/5 star hotels or on board.
  • Advanced English exclusive.
  • Bilingual language management.

Job Responsibilities:

  • Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests and teammates public areas as well as guests and officers’ staterooms are always upheld.
  • Co-owns and monitors the Housekeeping performance through the Quality Assurance strategy and company issued standards.
  • Performs daily inspections to ensure consistent cleanliness, sanitization, presentation and timely readiness of guest and teammate public areas.
  • Drives and optimizes the use of OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests.
  • Accountable for the Housekeeping operation in guest and teammate public areas as well as guests and officers’ rooms, including problem resolution and all Service Excellence related guest inquiries.
  • Regularly monitors guest feedback, Service Excellence platform and OBE information to identify trends that might compromise the guest experience.
  • Ensures guest group activities and setups performed by personnel always meet the required standards and time frame.
  • Identifies and communicates furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms).
  • Consistently exceeds the Housekeeping defined targets, by driving a personalized guest and teammate centric & experience culture, reducing friction points and mitigating negative surprises.
  • Ensures utilization of Princess MedallionClass products, services and applications to drive engagement in delivering a guest and teammates centric experience.
  • Enforces accountability and ownership of the Service Excellence platform and philosophy.
  • Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions, while driving down ship specific post cruise complaints.
  • Partners closely with the Rooms Division Manager, Assistant Rooms Division Manager and other shipboard leaders to capture best practices and shares insights on operational efficiencies.

Qualifications:

  • Minimum two (2) years of Housekeeping work experience in a Supervisory role in a comparable premium hospitality environment.
  • Must have a clear understanding of Public Health and Environmental requirements relating to the servicing of public areas.
  • The ability to be pro-active in the department and work with minimal supervision.
  • Excellent command of the English language, both verbal and written
¡APLICA AHORA!
Sin vacantes
1

4 stepsBoarding process

If you’re from Argentina, Brazil, Chile, Colombia, Ecuador, Nicaragua, Peru, Uruguay, Venezuela, or have permanent residency in any of these countries, follow the 4 steps below.

Step 1

Application

Step 2

Interview

Step3

Pre Boarding

Step 4

Boarding

Step 1

Aplication

Make a thorough registration! The first filter is through the form and CV, ensure it’s as comprehensive as possible. When filling out your details, provide your previous experiences, company, activity, position, and dates of the same. Bear in mind that the most recent experiences are the most relevant (last 2 years).

  • It’s not necessary for you to apply to more than one position.
  • Make sure to check available vacancies and their requirements.

Some recommendations for a complete CV:

  • CV in format (Word or PDF)
  • Full name as it appears on your passport or ID
  • CV in English
  • Previous job positions with work responsibilities
  • Employment dates in chronological order (month and year of start and end in the position, from most recent to oldest)
Next step

Step 2

Interview

Upon receiving your application, based on your experience and training, if you qualify for any of the available vacancies, you will receive an email where you can choose a date and time for an interview with Selection Partners.
  • The interview will be conducted in English
  • You will be evaluated for all the vacancies and companies available at the time.
  • There is no need to apply for more than one position.
  • Some positions require a second interview with the cruise company. If so, you will have a second interview with the head office recruiters who will decide on your hiring.
NOTE! It’s possible that at the time of receiving your application, the vacancies have been filled or there are other candidates with a more suitable profile for the position. If so, you will need to keep an eye out for new opportunities. Some positions require a second interview with the cruise company. If so, you will have a second interview with the head office recruiters who will decide on your hiring. Once approved for the role
  • You will receive the job offer specifying the position on board, salary, and contract duration
  • You will be informed in detail about the hiring conditions, such as airfare costs (mostly covered by the cruise companies) or other expenses related to boarding.
  • After your confirmation, you will need to send reference letters, complete an online English test, and attend an informational conference via Skype.
Step 1
Step 3

Step 3

Interview

Upon receiving your application, based on your experience and training, if you qualify for any of the available vacancies, you will receive an email where you can choose a date and time for an interview with Selection Partners.
  • The interview will be conducted in English
  • You will be evaluated for all the vacancies and companies available at the time.
  • There is no need to apply for more than one position.
  • Some positions require a second interview with the cruise company. If so, you will have a second interview with the head office recruiters who will decide on your hiring.
NOTE! It’s possible that at the time of receiving your application, the vacancies have been filled or there are other candidates with a more suitable profile for the position. If so, you will need to keep an eye out for new opportunities. Some positions require a second interview with the cruise company. If so, you will have a second interview with the head office recruiters who will decide on your hiring. Once approved for the role
  • You will receive the job offer specifying the position on board, salary, and contract duration
  • You will be informed in detail about the hiring conditions, such as airfare costs (mostly covered by the cruise companies) or other expenses related to boarding.
  • After your confirmation, you will need to send reference letters, complete an online English test, and attend an informational conference via Skype.

Pre-boarding

Upon completing the previous stage, you will be directed to the embarkation department, entered into the system of each cruise company, and will start the necessary documentation process (visas, medical exams, criminal records, and other certifications or documents as required by each company).

You will be awaiting an embarkation date which will occur within 3 to 5 months after completing the aforementioned documentation.

In the event that you decide not to proceed with the process, the vacancy will be offered to another candidate, and if you wish to resume later on, you will need to start the process from the beginning.

Step 2
Step 3

Step 4

Interview

Upon receiving your application, based on your experience and training, if you qualify for any of the available vacancies, you will receive an email where you can choose a date and time for an interview with Selection Partners.
  • The interview will be conducted in English
  • You will be evaluated for all the vacancies and companies available at the time.
  • There is no need to apply for more than one position.
  • Some positions require a second interview with the cruise company. If so, you will have a second interview with the head office recruiters who will decide on your hiring.
NOTE! It’s possible that at the time of receiving your application, the vacancies have been filled or there are other candidates with a more suitable profile for the position. If so, you will need to keep an eye out for new opportunities. Some positions require a second interview with the cruise company. If so, you will have a second interview with the head office recruiters who will decide on your hiring. Once approved for the role
  • You will receive the job offer specifying the position on board, salary, and contract duration
  • You will be informed in detail about the hiring conditions, such as airfare costs (mostly covered by the cruise companies) or other expenses related to boarding.
  • After your confirmation, you will need to send reference letters, complete an online English test, and attend an informational conference via Skype.

Boarding

The cruise company will assign a boarding date. At this time, you will receive the documents you need to sign. Most companies cover flights, although in certain specific cases you will have to buy your one-way ticket. Your Selection Partners boarding administrator will provide you with all the necessary info such as your flight specifications, details of your boarding, emergency contacts and transport contacts, hotel details, and everything required for you to board safely.
Step 3
Apply Now

Paso 1

Aplication

Make a thorough registration! The first filter is through the form and CV, ensure it’s as comprehensive as possible. When filling out your details, provide your previous experiences, company, activity, position, and dates of the same. Bear in mind that the most recent experiences are the most relevant (last 2 years).

  • It’s not necessary for you to apply to more than one position.
  • Make sure to check available vacancies and their requirements.

Some recommendations for a complete CV:

  • CV in format (Word or PDF)
  • Full name as it appears on your passport or ID
  • CV in English
  • Previous job positions with work responsibilities
  • Employment dates in chronological order (month and year of start and end in the position, from most recent to oldest)
Siguiente

Paso 2

Interview

Upon receiving your application, based on your experience and training, if you qualify for any of the available vacancies, you will receive an email where you can choose a date and time for an interview with Selection Partners.
  • The interview will be conducted in English
  • You will be evaluated for all the vacancies and companies available at the time.
  • There is no need to apply for more than one position.
  • Some positions require a second interview with the cruise company. If so, you will have a second interview with the head office recruiters who will decide on your hiring.
NOTE! It’s possible that at the time of receiving your application, the vacancies have been filled or there are other candidates with a more suitable profile for the position. If so, you will need to keep an eye out for new opportunities. Some positions require a second interview with the cruise company. If so, you will have a second interview with the head office recruiters who will decide on your hiring. Once approved for the role
  • You will receive the job offer specifying the position on board, salary, and contract duration
  • You will be informed in detail about the hiring conditions, such as airfare costs (mostly covered by the cruise companies) or other expenses related to boarding.
  • After your confirmation, you will need to send reference letters, complete an online English test, and attend an informational conference via Skype.
Anterior
Siguiente

Paso 3

Interview

Upon receiving your application, based on your experience and training, if you qualify for any of the available vacancies, you will receive an email where you can choose a date and time for an interview with Selection Partners.
  • The interview will be conducted in English
  • You will be evaluated for all the vacancies and companies available at the time.
  • There is no need to apply for more than one position.
  • Some positions require a second interview with the cruise company. If so, you will have a second interview with the head office recruiters who will decide on your hiring.
NOTE! It’s possible that at the time of receiving your application, the vacancies have been filled or there are other candidates with a more suitable profile for the position. If so, you will need to keep an eye out for new opportunities. Some positions require a second interview with the cruise company. If so, you will have a second interview with the head office recruiters who will decide on your hiring. Once approved for the role
  • You will receive the job offer specifying the position on board, salary, and contract duration
  • You will be informed in detail about the hiring conditions, such as airfare costs (mostly covered by the cruise companies) or other expenses related to boarding.
  • After your confirmation, you will need to send reference letters, complete an online English test, and attend an informational conference via Skype.

Pre-boarding

Upon completing the previous stage, you will be directed to the embarkation department, entered into the system of each cruise company, and will start the necessary documentation process (visas, medical exams, criminal records, and other certifications or documents as required by each company).

You will be awaiting an embarkation date which will occur within 3 to 5 months after completing the aforementioned documentation.

In the event that you decide not to proceed with the process, the vacancy will be offered to another candidate, and if you wish to resume later on, you will need to start the process from the beginning.

Anterior
Siguiente

Paso 4

Interview

Upon receiving your application, based on your experience and training, if you qualify for any of the available vacancies, you will receive an email where you can choose a date and time for an interview with Selection Partners.
  • The interview will be conducted in English
  • You will be evaluated for all the vacancies and companies available at the time.
  • There is no need to apply for more than one position.
  • Some positions require a second interview with the cruise company. If so, you will have a second interview with the head office recruiters who will decide on your hiring.
NOTE! It’s possible that at the time of receiving your application, the vacancies have been filled or there are other candidates with a more suitable profile for the position. If so, you will need to keep an eye out for new opportunities. Some positions require a second interview with the cruise company. If so, you will have a second interview with the head office recruiters who will decide on your hiring. Once approved for the role
  • You will receive the job offer specifying the position on board, salary, and contract duration
  • You will be informed in detail about the hiring conditions, such as airfare costs (mostly covered by the cruise companies) or other expenses related to boarding.
  • After your confirmation, you will need to send reference letters, complete an online English test, and attend an informational conference via Skype.

Boarding

The cruise company will assign a boarding date. At this time, you will receive the documents you need to sign. Most companies cover flights, although in certain specific cases you will have to buy your one-way ticket. Your Selection Partners boarding administrator will provide you with all the necessary info such as your flight specifications, details of your boarding, emergency contacts and transport contacts, hotel details, and everything required for you to board safely.
Anterior
Aplicar