Key responsibilities:
- Support the Casino Manager in the daily running of the casino, ensuring a smooth and orderly operation.
- Lead, motivate, and develop the casino team to sustain service excellence.
- Ensure compliance with gaming regulations, company policies, and procedures.
- Maintain a visible, active presence on the floor, overseeing gaming tables, staff, and guest interaction.
- Monitor casino performance: financial results, staffing levels, and inventory control.
- Manage and support promotions, tournaments, events, and player development programs.
- Build relationships with guests, including VIP players, to strengthen loyalty.
- Support the training and development of the team.
- Address and resolve guest queries promptly and professionally.
- Assist with reporting, administrative tasks, and financial controls.
- Promote a safe, welcoming, and entertaining gaming environment.