Key responsibilities:
- Prepare hot and cold beverages —coffee, tea and specialty drinks— accurately, promptly and to company standards.
- Master coffee blends and roasting, the operation and upkeep of espresso machines, and proper milk-frothing technique.
- Oversee the performance of bar staff (Bar Steward, Jr. Bar Steward and Utility F&B), providing guidance and ensuring a professional, positive attitude.
- Maintain the setup, presentation and service standards of the area, promptly correcting any shortfall that could affect the guest.
- Engage with guests to ensure satisfaction and, together with the Bar Supervisor, address feedback and implement service-recovery or improvement plans.
- Keep the bar clean, sanitized and fully stocked, reporting and resolving any equipment or fixture damage without delay.
- Drive beverage sales and promotions, encouraging upselling and the promotion of specialty dining venues.
- Process guest orders quickly and accurately through the onboard POS system.
- Manage beverage inventory for the area, conducting counts as directed and investigating variances in a timely manner.