Key responsibilities:
- Auditing and compliance: support audits of financial policies and controls, uphold HESS protocols, and run inventory audits with variance investigation, including physical spot checks in bars, storerooms and other onboard areas.
- Credit cards and cash: post daily gratuities, process card authorization batches, issue manual authorizations when needed, handle foreign exchange and balance the cash float.
- Payroll and crew financial services: assist with payroll, crew pay cards and reimbursements; act as Crew Club Treasurer and keep the welfare-fund ledger; manage travel expenses, cash advances and payments for secondary jobs.
- Inventory and systems: perform physical counts alongside the Inventory Manager, enter results into the inventory system, and process daily Point of Sale (POS) files.
- Guest accounts: monitor outstanding balances, declined authorizations and cash deposits, and resolve financial questions or disputes with clear communication.
- Operational support and compliance: assist the onboard hotel team, support special services programs, balance vouchers, and ensure adherence to company policies, SOPs and financial regulations.