Key responsibilities:
- Assist the Casino Host across all areas of Casino Marketing and VIP Services: administrative tasks and reporting, pre- and post-cruise preparations, player and rewards program, advertising and signage, tournaments, promotions, special events and casino groups.
- Create and maintain an engaging, entertaining casino atmosphere, maximizing guest interaction on the floor.
- Recruit and enroll players into the rewards program (Club Rewards) and deliver first-class VIP services.
- Support and upsell casino tournaments, events and promotions.
- Track player activity, rewards and tier level, and issue benefits and complimentaries (comps).
- Prepare and manage daily, weekly and end-of-voyage reports in line with company policies and standards.
- Operate and maintain the casino marketing systems, and organize guest preparations and amenities.
- Ensure materials, signage and announcements are accurate and current.
- Manage inventory and place orders as needed.
- Act as Casino Host when required.