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  • SHORT TERM LEAVE POLICY

    We continue to listen to our team members and take actions to improve. Following changes to our compassionate leave policy last year, we recognized a need for additional options when a compassionate leave may not apply.

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    RELAXED COVID POLICIES

    As regulatory authorities continue to relax cruise industry COVID-19 regulations, our Global HESS protocols will be modified to provide greater flexibility and access for our team members to onboard amenities and services. Our goal is to return to a new normal while continuing to protect the health and safety of all those on board.

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    NOBODY SHOULD BE AT HOME WAITING FOR ASSIGNMENT!!!

    If you have not received any assignment during the past year, please check your documents in Crew Self-Service (CSS) and send us your information using the online form: https://forms.office.com/r/1Z3XtFJ8jy. As more of our ships return to service, we have started to return our rotations to more normal planning schedules.

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    Labor day

    May, 1st is the labor day in many countries of Latin America. We celebrate and greet all our crewmembers that honor this date. Happy Labor day!!!

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    Cancelations of assignments

    We kindly and courteously request that you notify us three to four weeks in advance when you are not going to board as planned. We need to respond to the demands of the company in time to be able to fulfill the job requirements that are asked of us.

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